Has something broken in your rental home? Do you need maintenance attention?

REPORTING MAINTENANCE AN REPAIR NEEDS

We ask that the rental tenants submit all repair requests through the renter portal for fastest response. Once a repair request is submitted, our maintenance team members receive notification of this request via email. We have staff members in the office assigned to handle and be the point of contact for all maintenance issues.

You can find a link to the tenant portal on our website or go to renter portal and log in.

AFTER HOUR EMERGENCY PROCEDURES

An after-hour emergency is considered something that CANNOT WAIT UNTIL THE NEXT BUSINESS DAY.  For example, ~ no water, no heat, water leak, sewage backup etc.  All basic maintenance requests, rental questions and renter needs MUST wait until the next business day. 
If you have a maintenance emergency, please call 541-306-5042 and select option 4 – If a team member does not answer the your call directly, please leave a message with the following information:

Name   *   phone number   *   address   *   state the emergency

*** If you do not hear from us within 2 hours, please call again and leave another message.

LOCK OUT PROCEDURES

THINGS TO LOOK FOR AND REPORT